Challenge:
The company struggled for more than a year to get their production software implemented. Tied nearly full-time on selling and delivering their services to their customers the COO needed help getting the system up and operational.
Goal:
To get the system up and operational within their technical infrastructure and used by production as part of their service delivery.
Solution:
- Validated business and technical requirements.
- Developed test plan, cases, and data to conduct acceptance testing.
- Oversaw training, development, and implementation by the software vendor.
Results:
- New technology allowed production department to complete production in 1/3 the time of the previous manual process.
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