The company struggled for more than a year to get their production software implemented. Tied nearly full-time on selling and delivering their services to their customers the COO needed help getting the system up and operational.
To get the system up and operational within their technical infrastructure and used by production as part of their service delivery.
- Validated business and technical requirements.
- Developed test plan, cases, and data to conduct acceptance testing.
- Oversaw training, development, and implementation by the software vendor.
- New technology allowed production department to complete production in 1/3 the time of the previous manual process.