Telesales Operation

Goal:
Designed a solution that assisted the business unit manager to implement standard telesales process for business unit and implement system in automated environment.

Project Description:
Worked with business unit manager to understand marketing process and recommended areas for application of technology to increase efficiency.  Modified an off-the-shelf package to implement the process with outbound fax/server solution and dial-out using TAPI telephone.  The solution allowed the sales reps to make significantly more out bound calls and to service requests in a fraction of the time before the new technologies.

Results: 
Increase out-bound calls by more than 75% in 6 weeks.

Return to Results Page

© 2007, 2005, Dino Eliadis, Inc, All rights reserved